Choosing the right builder is challenging, but the right choice makes your home-building journey feel collaborative instead of transactional.
Three ways : This builder is innovating,
As the building industry steadily rebounds from the challenges posed by Covid, homebuyers increasingly prioritize reliability and trust in their builders.
Nearly one in three homebuyers now choose to build or purchase off-the-plan, highlighting the rising popularity of pre-construction options.
Established companies like Fairhaven Homes are leading this trend by providing flexible solutions that meet the growing demand, streamlining their processes to ensure a seamless home-building experience.
The builder is proactively meeting these needs through a fresh, data-driven approach that strengthens customer relationships and simplifies the home-building process.
Here’s how Fairhaven Homes is revolutionizing home construction:
1. Enhancing the building experience through data.
By consistently analyzing their home projects from 2023 to 2024, Fairhaven Homes is gaining valuable insights to set clear client expectations.
Moreover, this analysis helps improve the overall building process for their customers.
“We prioritize transparency and care over volume,” states Benjamin Smarrelli, General Manager of Sales at Fairhaven Homes.
“Our aim is to return to the fundamentals of what we can control, providing certainty and peace of mind.”
He continues, “Experienced builders lead our business, and we rely on them to take full ownership of these controllables.”
Finally, “We are dedicated to ongoing improvements, ensuring our customers feel secure and supported throughout their home-building journey.”
2. Consistently meeting construction deadlines.
Success in the building journey involves many factors; however, meeting timelines is absolutely critical to overall satisfaction.
“It’s about trust and making sure our clients know we can deliver,” says Smarrelli.
He notes that 94.25% of their homes were completed ahead of schedule during the analysis period, which is impressive.
Additionally, the data reveals that, on average, homes were finished nearly three months early.
Furthermore, 10% of the homes were completed more than four months ahead of schedule, allowing clients to move in much sooner.
These accomplishments were consistent across the state, with Fairhaven’s builds demonstrating similar results.
Smarrelli emphasizes that this efficiency not only boosts buyer confidence but also saves time and money for homeowners.
“Many people are either living at home or paying rent,” he explains, highlighting the importance of timely completion.
“So getting them into their own homes faster translates to significant savings,” Smarrelli explains.
Based on average rental costs, Fairhaven customers who settled early saved between $5,300 and $5,500 on rent payments.
“Collectively, that amounts to $1.3 million in savings for our customers over that 18-month period,” Smarrelli adds.
However, speed isn’t the only metric they consider for success.
Fairhaven Homes is also deeply committed to delivering high-quality craftsmanship alongside exceptional customer service.
“We ensure that each home meets our rigorous standards while supporting our clients throughout the entire building process,” Smarrelli explains.
Ultimately, “Our goal is to create homes that our clients love, both in terms of quality and overall experience.”
3. Customers’ needs come first
Fairhaven Homes is committed to continually enhancing their customer service and overall care processes, particularly in light of the pandemic’s impact.
“We’ve learned a great deal from the challenges we faced during this period,” Smarrelli explains.
“The turnover of trade staff and site supervisors was especially difficult for both our clients and our team,” he adds.
During the pandemic, various challenges arose for both clients and Fairhaven Homes, affecting the overall experience and service continuity.
Smarrelli acknowledges that these issues had a significant impact on their ability to provide consistent support.
“Managing these changes proved challenging for both sides; however, it has motivated us to discover better ways to support our clients,” explains Smarrelli.
“We understand the frustrations and disruptions this situation caused, and we are actively working to ensure greater stability moving forward.”
“This includes improving our support systems and communication channels, so our clients feel more connected and confident during their home-building journey.”
The company’s goal extends beyond simply building homes; they aim to deliver an exceptional and seamless experience that reflects their commitment.
Fairhaven is dedicated to ensuring every step in the buying journey offers great service, quality, and care, involving homeowners throughout.
A New Home Consultant assists clients throughout the sales process, ensuring a smooth transition to the Client Relations Officer.
The Client Relations Officer supports clients throughout their entire building journey, from initial appointments to the final handover.
Fairhaven’s team promptly addresses any concerns, reinforcing the value of connection and trust built through personal relationships with clients.
Smarrelli emphasizes Fairhaven’s ‘Built with Care’ promise: “It’s not just a business motto—it’s a principle we uphold with every client.”
“We even encourage clients to meet with executives or our managing director,” he adds, highlighting their commitment to personal connection.
This personalized approach is why client Patrick Formston, a tradie who has worked with Fairhaven, chose them to build his first home.
“The standout feature of Fairhaven Homes is their Quality Assurance process; for what they offer, their budgets are impressive.”
“Their price point and the quality of their build are excellent; they truly care,” he stated, expressing his satisfaction.
4. No unnecessary waiting
A unique advantage of choosing Fairhaven is the chance to skip long waitlists while locking in site start and completion dates from the outset.
Their new home building guarantee includes site start dates of 8 weeks for Simplicity Homes, 10 weeks for Bridgewater Homes, and 12 weeks for Elegance Homes.
Additionally, they provide a completion date down to the month, ensuring buyers know exactly when they can move in.
“It’s about efficiency; we see ourselves as the value builder, not a volume builder,” Smarrelli explains.
“By prioritizing efficiency over volume, we can allocate more time and resources to each project, ensuring every home meets our standards.”
Fairhaven Homes achieves these efficiencies through strategic planning and precise scheduling, enabling them to optimize the building process effectively.
They manage select site starts each month and offer specific bookings, giving buyers greater certainty about their timelines.
This approach allows Fairhaven to maintain tight control over construction timelines, ensuring that each phase of the build is completed efficiently.
“We streamline our construction processes by implementing rigorous project management practices and utilizing advanced construction technologies,” Smarrelli elaborates.
“We also employ tried and tested methods while maintaining close communication with our suppliers and tradespeople,” he adds.
“This commitment to efficiency not only helps us meet deadlines but also enhances the overall quality and experience for our clients.”
